Refund policy

Authenticity Policy

Every item that comes through our platform is 100% Authentic with accessories. We thoroughly inspect and legit check every sneaker that is bought and sold through our platform.

 

Refund Policy

All orders placed with us are FINAL.
There are no returns, exchanges or cancellations. In the rare case that a sneaker does not release, we will issue a store credit to customers. However, 6 months need to pass after the originally planned release date. The extended range is a direct result of the pandemic related production and release delays experienced by the Brands. Brands often move dates for releases and rumors are always prevalent in the industry.

We are not responsible for damage or lost packages during shipping. We are not responsible for manufacturing defects of any kind as all of our items are authentic and not marked defective or B grade. We cannot control manufacturing quality of the items they produce or box condition.

ECD VIP Membership fee is non-refundable. You can cancel at any time by logging into your account, toggle to your membership and clicking cancel. If logging in from your phone, you will need to scroll to the right to see the “cancel” button. You will have Members only access and the discount through the end of the month paid. 

For international customers, you are responsible for home Country Customs/Duty fees. Should the package be returned, you forfeit the product. It is the customer’s responsibility to have awareness of Country’s Customs/Duty fees and regulations. Customs fees are not valid cause for order cancellation and or refund.  

Emerald City Deadstock can refuse any sell and any order. This is often considered for fraud protection. 

COVID19

The refund policy is expanding shipping lead times owed to COVID 19. Please allow additional time of 8-10 weeks for us to fulfill your order. We understand the impacts to everyone and are answering all requests for cancellations and refunds. 


Shopify secure badge