Shipping policy

Shipping and Handling Time Policy

All items ship in the handling time listed within the product description. 


All in-stock orders are typically sent within 1-3 business days from time of order with tracking information provided. Items listed as pre-orders will ship on or around approximate ship date as outlined in item description. Typically, 8-10+ weeks after the general release.

We source from authentic retailers and if the Brand changes the release date or release method, this may impact shipping times to Emerald City Deadstock. Should this happen, you will be notified via email and additional weeks may be added to lead time.

If pre-ordered items are purchased along with in-stock items, they ship as they become available. There will be no order cancellations accepted of any kind, even if product has not yet shipped, including pre-ordered items. 

Emerald City Deadstock is not responsible for packages after the Shipping service takes possession. Please contact the service for tracking discrepancies or lost packages. 

For international customers, you are responsible for home Country Customs/Duty fees. Should the package be returned, you forfeit the product. It is the customer’s responsibility to have awareness of Country’s Customs/Duty fees and regulations. Customs fees are not valid cause for order cancellation and or refund. If order is returned, the customer forfeits the order. 

Emerald City Deadstock can refuse any sell and any customer at any time. 

COVID19

The Shipping policy is expanding shipping lead times owed to COVID 19. Please allow additional time for us to fulfill your order. Under current circumstances, please allow an additional 8-10+ weeks. We understand the impacts to everyone and are answering all requests for cancellations and refunds. 


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